Offshore Launch - Dispatcher

Remote - USA *$17k - $17k3mo ago

Remote Mid NA Insurance Telemarketer Office Manager Outreach

Requirements

• 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade. • Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber). • Excellent verbal and written English communication under time pressure. • Comfortable managing high call/message volume and rapid re-prioritization. • Familiarity with GPS/fleet tracking tools. • Basic plumbing terminology knowledge to correctly triage job type and urgency. • Compensation & Benefits (to be provided by Offshore Launch): • Up to $1450/mo depending on experience • Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance. • Note: • The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency. • Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

Responsibilities

• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber). • Triage and assign incoming service calls by urgency, technician skill match, and location. • Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs. • Communicate accurate ETAs to customers and proactively update them on schedule changes. • Handle same-day schedule conflicts and emergency/overflow dispatch. • Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR. • Escalate recurring scheduling bottlenecks to the PM/Office Manager. • KPIs / Performance Expectations: • Assign a technician to every booked job within 5 minutes • Get technicians to the job on time, at least 85% of the time • Keep same-day reschedules and cancellations caused by scheduling/routing issues under 2% • Correctly update job status and technician assignment in House Call Pro in real time — at least 95% of the time

Benefits

• Impact the growth and success of small and medium-sized businesses. • Work in a people-first, remote environment that values career growth. • Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance. • Contribute to a culture that values partnership, service, and excellence. • Who We Serve • We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms. • We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.