claimsorted - Ops & Strategy Associate (London)
Requirements
• Strong process thinking: you can map a workflow, spot failure points, and separate core issues from symptoms. • Comfort working with data in spreadsheets and dashboards. You do not need to be a data scientist, but you should be able to interrogate metrics and spot patterns. • Able to write clearly for different audiences: claims, leadership, and product. • High ownership and comfort with ambiguity. You move work forward without waiting for perfect instructions. • Strong stakeholder skills. You can work with claims, product, and leadership without getting lost in translation. • 2-4+ years in claims handling, claims operations, TPA/carrier/MGA operations, or another role very close to frontline claims execution. • Experience rolling out new systems, features, or workflow changes in an ops environment. • Experience writing product requirements, tickets, SOPs, or process documentation. • Basic SQL, Looker/Metabase/BI, Linear, Notion, or similar tooling. • Experience in startup or high-growth environments.
Responsibilities
• Act as a bridge between claims, operations and product, making sure product decisions reflect real claims-handling needs. • Identify inefficiencies by working closely with claims adjusters, reviewing workflows, and analysing claims data. • Work with the product team to design, test, and implement process improvements that make claims faster and more efficient. • Ensure new processes and automations are implemented properly and adopted by the claims team. • Track the impact of process changes using data, feedback, and operational metrics.
Benefits
• $90K – $130K • Offers Equity • 15% Quaterly Performance Bonus • Please Note: we have set up limits for applications for this role. It is in the Application Limit group. The following limits apply to applications for all jobs within this group: • Application Limit • Candidates may not apply more than 2 times in any 60 day span for any job in the Application Limit Group. • Application Limit • Candidates may not re-apply to the same role within 365 days if not presented with an offer • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here
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