logz - Tier 1 Support Engineer
Requirements
• Availability to work weekdays, night shifts (11 PM–7 AM) and Saturdays (6 PM–6 AM) • 2+ years in technical support or a customer-facing technical role. • Experience with AWS or Azure and familiarity with Kubernetes fundamentals. • Basic understanding of observability concepts: logs, metrics, and tracing. • Strong troubleshooting & problem-solving skills and ability to manage multiple priorities. • Excellent communication and customer management abilities. • Comfortable handling live incidents in a fast-paced environment. • Interest in AI-assisted tooling and modern cloud technologies.
Responsibilities
• Own customer issues from initial response through resolution, escalating when needed with clear documentation. • Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments. • Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services. • Help customers adopt and use Logz.io AI-powered features. • Provide timely, empathetic, and professional customer communication. • Collaborate with Product, Engineering, and Customer Success to improve customer experience. • Contribute to internal knowledge bases and documentation. • At Logz.io, our customers rely on us to keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. As a Tier 1 support engineer, you’ll be the first point of contact for customer issues—troubleshooting across logs, metrics, traces, and integrations while helping customers get the most out of our platform and AI-powered capabilities.
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