Multiverse - Workplace Manager
Responsibilities
• WORKPLACE OPERATIONS & OFFICE MANAGEMENT • Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times • Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support • Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses. • Develop and continuously improve workplace systems, processes, documentation, and operational playbooks • Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend • Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience • Provide reception cover during absences, acting as a professional and welcoming first point of contact • Support upcoming office move activities including planning, communications, coordination, design, and execution • Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage. • Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation • Use data, reporting, and employee feedback to drive continuous improvement across workplace operations • HEALTH, SAFETY & COMPLIANCE • Own day-to-day workplace health & safety processes and compliance requirements for the London office • Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation • Coordinate with building management and external providers to ensure health & safety standards are maintained • Act as a key point of contact during workplace incidents, escalations, or operational disruptions • Serve as a Fire Warden and First Aider (training can be provided if needed)
Benefits
• Opportunity to play a key role shaping the employee experience within a fast-growing, values-led ed-tech business • High-impact role with real ownership and autonomy across workplace operations • Exposure to workplace strategy, office projects, events, and operational leadership • Collaborative, ambitious, and supportive team culture • Opportunity to help evolve and scale a best-in-class workplace experience • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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