Quince - Manager, Return To Vendor (RTV)
Requirements
• The Manager, Return to Vendor (RTV) is a key individual contributor within the Sourcing organization responsible for overseeing the end-to-end RTV process across the company's retail and e-commerce supply chain. This role serves as the primary point of contact for vendor return negotiations, disputes, and recovery, ensuring that defective, excess, and non-conforming merchandise is resolved efficiently and that the company maximizes recovery value. The ideal candidate is highly analytical, a skilled negotiator, and comfortable operating cross-functionally with Merchandising, Quality, Logistics, Finance, and Vendor partners. • 5+ years of experience in sourcing, procurement, vendor management, or supply chain — with direct RTV, chargeback, or vendor compliance exposure. • Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution. • Strong analytical skills with the ability to manage large volumes of data and derive actionable insights. • Proficiency in Google Sheets; experience with ERP systems (SAP, Oracle, or equivalent) and inventory/order management platforms. • Excellent written and verbal communication skills with the ability to influence without authority across internal teams and external partners. • Highly organized with strong attention to detail and the ability to manage multiple open claims and priorities simultaneously. • All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. • $124,000—$138,000 USD
Responsibilities
• RTV Program Ownership • Own and manage the full RTV lifecycle — from claim initiation through resolution, credit receipt, or physical return logistics. • Establish and maintain a centralized RTV tracking system; monitor open claims, aging balances, and recovery rates. • Develop and enforce RTV policies, standard operating procedures, and escalation protocols. • Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories. • Vendor Negotiation & Relationship Management • Lead direct negotiations with vendor partners to secure credits, replacements, or return authorizations in alignment with contractual terms. • Build and maintain productive vendor relationships while assertively advocating for the company's financial interests. • Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks. • Identify recurring quality or compliance issues with vendors and escalate to the Sourcing Director for strategic action. • Cross-Functional Collaboration • Collaborate with the Logistics and Warehouse teams to coordinate physical return shipments, disposition of goods, and inbound/outbound documentation. • Partner with Finance and Accounts Payable to ensure timely posting of vendor credits and accurate reconciliation of RTV balances. • Work with the Quality Assurance team to document and report on product defect trends to inform future sourcing decisions. • Support Buying teams during vendor onboarding to ensure RTV terms and expectations are clearly defined. • Reporting & Continuous Improvement • Produce regular reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership review. • Identify process gaps and implement improvements to reduce cycle time, increase recovery, and minimize dispute resolution time. • Benchmark RTV performance against industry standards and recommend best practices.
Benefits
• $124,000—$138,000 USD • EQUAL OPPORTUNITY & HIRING INTEGRITY
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