Ethos Life - Director, Marketing Process & Technology
Requirements
• 12+ years of relevant Compliance work experience in the insurance industry, including significant hands-on marketing and advertising review experience • Deep expertise in insurance regulatory marketing compliance, including advertising requirements, required disclosures, and advertising filing obligations across states • Demonstrated ownership of a high-volume marketing or advertising review function, including the standards and the workflow behind it • Hands-on experience putting AI or automation to work inside a compliance review workflow - configuring it, measuring it, and improving it, rather than simply using it • Ability to define and defend where automation is appropriate and where human judgment is required, and to evidence that distinction to auditors, examiners, and carriers • Strong process design instincts, including: intake, SLAs, prioritization, throughput, and cycle time • Comfort working with data to measure review quality and automation performance, and to report both to senior leadership • Exceptional written and verbal communication skills • Persuasive communicator and thought leader who can hold a firm line with Marketing without becoming a bottleneck • Be highly responsive and service-oriented, with a demonstrated ability to maintain strong working relationships with demanding internal clients • Experience hiring, developing, and managing an analyst, or clear readiness to do so • Possess sound and practical business judgment, and confidence in determining acceptable risk • Ability to multi-task and work independently or with cross-functional teams, while adapting quickly to ambiguous and rapidly changing environments • Attention to detail • Ability to work in a fast-paced environment and manage multiple deadlines • #LI-Remote #LI-CM1 • #LI-Remote #LI-CM1 • The US national base salary range for this full-time position is $200,000 - $352,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. • Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. • You can find further details of our US benefits at https://www.ethoslife.com/careers/ • Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Responsibilities
• Own the AI marketing review tool and drive the shift toward automated, AI review, including: • Act as business owner and administrator of the tool, including configuration, rule and prompt tuning, testing, and release management • Define the automation tiers : what AI approves outright, what AI reviews subject to human confirmation, and what always requires human review • Continuously improve automated review quality by measuring the tool’s output against human review, tuning to reduce missed issues, and expanding the categories of content it can handle • Establish human-in-the-loop thresholds, sampling, and ongoing QA to validate that the tool remains reliable as content, products, and regulations change • Own the auditability of AI-assisted decisions so that any approval can be reconstructed and defended to an examiner, auditor, or carrier • Partner with vendors and with internal engineering and data teams on integration, evaluation, and roadmap • Grow the share of reviews completed through automation as a primary, measured objective • Own the marketing compliance review process, including: • Design and run intake for all marketing review requests, with clear SLAs, routing, and prioritization • Maintain the review standards of record , including: review criteria, required disclosures, and the library of pre-approved claims and language • Personally perform the majority of reviews and serve as decision-maker on close calls, documenting rationale so decisions accumulate into usable precedent • Maintain the recordkeeping and audit trail of submissions, versions, approvals, and conditions of approval • Measure and improve throughput, cycle time, and review quality • Cover the full range of marketing content subject to review, including: • Consumer-facing marketing across paid media, lifecycle and email, web, brand, and social • Agent and producer-facing materials, including recruiting, training, and sales support content • Partner, carrier, and co-branded campaign materials • Product and disclosure content embedded in online flows, including rate and quote presentation and required disclosures • Keep standards evergreen, including: • Translate insurance advertising and marketing regulatory change into concrete review criteria, tool rules, and updated approved language • Refresh disclosure and claim libraries as products, state approvals, and carrier requirements change • Partner across the business, including: • Embed compliance early in the marketing lifecycle, at brief and concept stage rather than at launch • Act as trusted advisor and thought leader to Marketing, Brand, Growth, Product, and Legal • Partner with the Compliance Risk Management team so that marketing review controls are documented and independently tested • Support advertising filings where required, along with market conduct exams, regulatory requests, carrier requests, and data calls • Build and lead the function. You will operate as a hands-on player-coach, then hire, onboard, develop, and manage a compliance analyst as volume and automation maturity allow • Own marketing compliance reporting and governance, including review volume, cycle time, automation rate, quality and error rates, and KRIs • Assist in drafting and updating marketing compliance policies and procedures • Provide general compliance support, as needed, across the team and company, including research and provisioning of compliance guidance across Ethos
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