NICE - AI Transformation Strategist

• 5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at VP and Director level across CX, Operations, and Technology functions • Demonstrated experience scoping, building, and shipping AI or conversational AI products, ideally in an agent development or product strategy capacity • Demonstrable experience shaping AI or digital transformation programs at a senior program level, including building business cases that secure sponsorship and budget commitment • Strong technical fluency: comfortable partnering with engineers and PMs on product architecture, conversational design, and agent development tradeoffs • Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture • Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context • Outstanding verbal and written communication skills with the ability to convey complex technical information to non-technical stakeholders and drive projects forward with clarity • Strong analytical and structured problem-solving skills to identify risks, develop mitigation strategies, and handle unexpected challenges across customer relationships and products • Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale • Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environment • Have you got what it takes? • Degree in Computer Science, Engineering, Mathematics, or a related technical field; MBA or comparable experience at the intersection of technology and operations is a strong plus • Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies • Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture • Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity