Engine - Sr. Partner Success Manager, Technology Partners
Requirements
• 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business • Working technical fluency: comfortable reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools like Postman. SQL, or comfort pulling and analyzing your own data, is strongly preferred • A working understanding of travel distribution architecture: how content moves between suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators, and where it tends to break • Commercial account management instincts: you connect integration performance to revenue, find growth opportunities, and make a data-backed case for them • A track record of resolving complex, multi-party technical issues through structured triage, clear ownership, and disciplined follow-through • Strong organizational and project management skills, so you can manage several partner workstreams, incidents, and onboardings at the same time without dropping anything • Clear, professional written and verbal communication with both technical and commercial audiences, including partner executives • Comfortable using AI and modern tools to streamline workflows, speed up diagnosis, and operate well in a fast-moving environment • Applications for this role will be accepted through January 28, 2027 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Responsibilities
• Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners, as the primary relationship owner and day-to-day technical and commercial point of contact • Monitor integration and API health across your book (availability and response times, error rates, throughput against rate limits, look-to-book, booking success) and act before degradation reaches travelers • Own content quality with each partner: availability and rate accuracy, property and room mapping, and data quality. Find where content is missing, stale, and drive the fix • Lead incident escalation for partner-related issues. Triage severity and blast radius, coordinate with partner and Engine engineering teams, work out whether the fault sits with Engine or the partner, and see root-cause analysis and corrective actions through to closure • Onboard and activate new connectivity sources and expanded scopes once signed: requirements, credentials and access, certification and testing, go-live, and early monitoring. Hand off to steady state with clear success criteria • Grow revenue through your partners by improving conversion and booking reliability, expanding content coverage and use cases, and making sure connected content is live, competitive, and actually booked • Run the partner cadence: QBRs, technical and performance reviews, working sessions, and escalation paths. Hold both sides to agreed commitments • Translate partner capabilities, roadmap changes, and API version updates into clear technical requirements for Engine Product and Engineering, and represent Engine's needs in partners' roadmaps • Support leadership on commercial terms and renewals: prepare performance and volume analysis, model incentive and tier programs, track terms and obligations, and manage follow-through • Maintain accurate partner records, integration documentation, contacts, contract terms, and issue logs • Track developments in travel distribution and connectivity (API standards, distribution models, and partner platform changes) to inform partner conversations and internal priorities
Benefits
• Total OTE Range (Base Salary + Variable) • $160,000—$215,000 USD • The Engine Edge: Perks & CompensationWe believe in rewarding great work with great benefits: • Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions. • Benefits: Check out our full list at engine.com/culture • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed. • Environments for Success: • Perks and benefits may vary based on employment type, location, and more
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