hims-and-hers - Director, Category Management, Hers

• Deliver an end-to-end experience that is premium, empathetic, and destigmatizing — clinical rigor without clinical coldness. • Pressure-test the journey as a customer would, from first touch through fulfillment and ongoing care. • Pair qualitative insight with hard data to close experience gaps. • Lead Cross-Functional Execution • Be the go-to leader for your initiatives, aligning clinical, regulatory, product, growth, analytics, pharmacy, and operations. • Set clear priorities and success criteria; keep partners moving even when they don’t fully agree. • Direct the growth-ops and analytics resources behind you; act as a thought partner to the Sr. Managers supporting your work. • Manage Performance • Own the scorecard for your initiatives — revenue, contribution margin, retention / churn, S2S, ARPU, treatment adoption. • Set KPIs and success criteria for everything you run; report performance in business reviews (WBR / MBR / QBR). • Treat compliance (FDA, compounding, state telehealth) as a competitive moat, not a bottleneck. • 7+ years in category management, strategy & operations, general management, or a related role with real business accountability — ideally in a high-growth, cross-functional environment. • A track record of owning high-stakes initiatives or a P&L and driving them to measurable revenue, margin, or retention outcomes. • Demonstrated success launching and scaling new products or programs, 0-to-1 and at scale. • Sharp analytical and financial fluency — you build and defend models, and you make the call when data is thin. • Cross-functional leadership that aligns clinical, product, growth, and operations behind one plan. • Bias to action: MVP, learn, iterate — over over-engineering. • The ambition and range to grow into a GM role owning a category outright. • Bachelor’s degree. MBA, management consulting, or top-tier tech (marketplace, on-demand, consumer platform) background preferred. • DTC, telehealth, or consumer health experience. • Regulated healthcare products, pharmacy operations, or compounding experience. • Looker / Amplitude fluency. • OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): • Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats • Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. • To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.