Clutch - Director of Professional Services
Requirements
• 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors. • A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction. • Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap. • Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals. • Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly. • High AI fluency and a drive to constantly reinvent how works get done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done. • Command in all directions: influencing executives, peer functions, and down through a leadership layer. • Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics. • Familiarity with PSA tools and SaaS delivery analytics. • Financial services, fintech, or other regulated-industry experience strongly preferred. • Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
Responsibilities
• Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table. • Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle. • Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics. • Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality. • Reshape how the team is measured and incentivized to reward impact and outcomes over activity. • Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback. • Reinvent roles on the team using scalable, innovative technology and methods to change how delivery work gets done. • Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market. • Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people. • Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.
Benefits
• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Remote Flexibility: • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Unforgettable Off-Sites: • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Paid Time Off: • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Stock Options: • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Work Trip Budget: • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. • Health Coverage: • Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. • Clutch
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