Twilio - System Ops Administrator 2
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Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 3+ years’ experience as a Salesforce Administrator (Sales Cloud). • Salesforce Administrator certification (ADM-201). • Strong expertise in Salesforce administration and configuration. • Understanding of Salesforce data model, sharing rules, and security. • Experience troubleshooting complex integrated system issues. • Desired: • Salesforce CPQ Specialist certification. • Experience with Salesforce Revenue Cloud, Billing, or ERP integrations. • Knowledge of Apex, Flow, SOQL, and advanced automation. • Strong analytical and problem-solving skills. • Excellent communication skills for technical and non-technical audiences. • Location • This role will be based remotely in British Colombia, Alberta, or Ontario Canada • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
Responsibilities
• Manage Salesforce user setup, roles, profiles, permissions, and security settings. • Oversee Salesforce case management, ensuring SLAs and response times are met. • Maintain page layouts, workflows, validation rules, and approval processes. • Serve as the escalation point for advanced Salesforce user requests. • Troubleshoot and resolve CPQ and multi-instance Salesforce issues. • Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). • Support OLM processes including orders, renewals, cancellations, and billing triggers. • Ensure synchronization of Salesforce data with ERP/Billing systems. • Collaborate with Sales Ops, Finance, IT, and Product teams. • Recommend process automation and continuous improvement. • Support UAT, deployments, and develop user training materials.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • The estimated pay ranges for this role are as follows: • Based in Canada : $90,800 - $113,500 • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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