charthop - Senior Professional Services Consultant

• Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows • Build and troubleshoot compensation and bonus formulas using proprietary formula languages • Audit data inputs and validate outputs at every stage to ensure accuracy before delivery • Develop custom compensation outputs including PDF letter templates and ad hoc reporting • Identify trends and inconsistencies across customer data and surface clear recommendations • Integrations & Technical Delivery • Configure, set up, and migrate third-party integrations and SFTP connections for existing customers • Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects • Validate data flows end-to-end and ensure outputs meet customer specifications• • Assist with testing and rollout of new integrations and platform capabilities • Customer Engagement & Project Management • Serve as the primary point of contact for customers throughout each engagement • Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors • Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage • Partner with Customer Success to maintain continuity and a consistent customer experience • Internal Contribution • Create and maintain internal documentation; train teammates on processes as they evolve • Provide structured product feedback to Engineering and Product based on patterns across • Contribute to the processes and playbooks we're building to scale the Professional Services function • HOW YOU'LL BE MEASURED • Customer satisfaction across professional services engagements • Data quality and accuracy of deliverables at project completion • Project timelines: phase duration, time to launch, on-time completion • Reliability and stability of integration and SFTP configurations post-delivery