thumbtack - Lead Operations Program Manager, Product
Responsibilities
• Lead annual and ongoing continuous planning for the Product organization, using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment. • Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms — in ways that scale across teams and shape the function's direction. • Lead large, strategic programs spanning Product, Engineering, Design, and Analytics, driving alignment across teams and resolving high-level issues with minimal guidance. • Set the strategy and processes behind key Product operations programs (e.g., onboarding, communications, team rituals), ensuring they scale with the org and reflect how Product wants to operate. • Lead large-scale change management programs, influencing cross-functional teams to adopt new planning strategies, systems, or processes. • Drive strategic discussions with senior leaders, proactively navigating stakeholder dynamics and aligning diverse perspectives to ensure buy-in. • Take ownership of ambiguous, cross-functional problems, using structured problem-solving and systems thinking to develop comprehensive, long-term solutions. • IN ORDER TO BE SUCCESSFUL, YOU MUST BRING • 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments. • Deep experience partnering with Product and/or Design organizations, with expert-level fluency in how modern product teams plan, prioritize, and deliver work. • A track record of leading large, strategic programs and cross-functional initiatives — influencing senior leaders and aligning teams around shared goals without formal authority. • Experience building scalable processes and planning systems that improve organizational decision-making and execution. • Proven ability to create structure and clarity out of ambiguity — using structured problem-solving and systems thinking to design comprehensive, long-term solutions and help organizations navigate change. • Experience with modern planning approaches and tools (e.g., Continuous Planning, Linear, or similar platforms) that support how product organizations plan and operate. • Experience in consumer marketplaces, SMB platforms, or technology-enabled services is preferred.
Benefits
• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $212,400.00 - $259,600.00. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $190,800.00 - $233,200.00. • For candidates living in all other US locations, the expected salary range for this role is currently $180,900.00 - $221,100.00. • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. • Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. • For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. • We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams
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