NICE - Manager, Professional Services, AI, CX

• Serve as primary executive-facing PMO leader for AI programs. • Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs). • Present portfolio status, risks, options, and value realization to client executives. • Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication. • PMO Leadership & Governance • Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates. • Run portfolio intake, prioritization, funding, and benefits tracking. • Implement AI-augmented reporting, dashboards, and risk sensing. • AI Program Delivery • AI Program Delivery • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption. • Ensure alignment to responsible AI principles and compliance. • Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders. • People Leadership • People Leadership • Lead, mentor, and coach PMs, TPMs, and analysts. • Manage staffing, workload balancing, and performance. • Foster a high-performing, client-centric culture. • Have you got what it takes? • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. • 7–10+ years in program/project management; 3+ managing AI/ML initiatives. • Proven people‑leadership experience in managing and coaching direct reports. • Experience delivering complex, client-facing AI programs. • Strong understanding of AI/ML concepts, data governance, and MLOps. • Excellent executive communication and stakeholder leadership. • PMP Certification. • This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. • This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​