GoHenry - Salesforce Solutions Architect/Developer - 12-Month Fixed Term Contract (Maternity Cover)
Responsibilities
• Salesforce Platform Delivery: Lead hands-on configuration, implementation, and support of all projects on the Service Cloud platform and connected 3rd party apps to enhance capabilities and the customer experience. • Solution Architecture & Builds: Collaborate with colleagues and end customers to create prototypes and proofs of concept, translating complex business requirements into scalable technical solutions. • Custom Development: Develop, test, and deploy Custom Lightning Web Components (LWC) and Aura components to extend the platform’s UI and functionality using Apex and JavaScript. • User Support & Advisory: Manage the JIRA ticket system to provide day-to-day platform support, acting as a trusted advisor to the wider business. • System Health & Maintenance: Oversee security reviews, sandbox management, release updates, and health checks, while maintaining high-quality technical documentation and user guides. • Data Management: Monitor data flows, manage backup and archive administration, and track platform usage, storage, and licenses. • Strategic Contribution: Work with the Operations Team to ensure the platform supports technical and strategic OKRs and KPIs. • Technical Expertise: At least 5+ years of hands-on Salesforce Administration experience with a deep focus on Service Cloud. • Programmatic Proficiency: Strong skills in Apex (Triggers, Classes, Controllers) and JavaScript for LWC development. • Configuration Mastery: Expert knowledge of Lightning Flows, Object/field management, Einstein Bots, OmniChannel, and mobile administration. • Certifications: You are a Certified Salesforce Administrator, Advanced Administrator, Platform App Builder, and Platform Developer I (PDI). • Problem-Solving Mindset: A proactive attitude toward platform enhancements and the ability to translate business needs into technical reality. • Desirable Extras: Salesforce Service Cloud Consultant or PD2 certifications; knowledge of Contact Centre operations or integrated apps like AWS (Telephony) or Apache Airflow.
Benefits
• All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad! • GoFlex: Work from Home, Office, or a mix of both • Your Birthday Day off • Annual Leave: 25 days annual leave, in addition to 8 UK bank holidays • Learning: An excellent Induction & onboarding program with ongoing learning & development • Healthcare: A choice between Bupa Health Cash Plan or Bupa Private Medical • Protection: Death in service – 4x your annual salary from month 1 • Wellbeing: Physical and Mental Wellbeing support and platforms for you and your family • Family First: Family-friendly leave policies, including enhanced maternity (up to 26 weeks full pay) and paternity leave.
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