CI Azumano - Client Success Coordinator

• Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture. • Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects. • Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients business goals. • Ability to have tough and honest conversations with external and internal stakeholders. • Proactively looks for objections and becomes the conduit to find solutions. • Know your client better than your client contact. • Create a “win-win” team approach to solve client issues. • Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need. • Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables. • Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals. • Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer. • Promote the team approach to meeting client needs and/or providing service correction. • Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano • Work across department lines and represent client while understanding the internal constraints of priorities in other areas. • Responsible for supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and annual reviews. • Review and analyze the client’s program performance and identify areas for revenue growth improvement and cost savings. • Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as advice and counsel on the latest industry trends. • Support Account Management team by providing reports, addressing issues clients have identified, and resolving customer service related impacts for clients.