faculty - Customer Director
Requirements
• You bring a comprehensive background in consulting and client management, typically gained through experience in medium to large-sized consultancies. • You possess a broad understanding of the energy value chain and/or broader resources and infrastructure-based industries, with demonstrable experience working for relevant players (for example, but not limited to: utilities, suppliers, traders, policymakers/regulators), either directly or via consultancy. • You possess a natural business development mindset, thriving in high-growth, fast-paced, and pleasantly ambiguous environments. • You excel at managing complex, high-level stakeholder relationships and can confidently guide clients through large organisational programs. • You are comfortable working alongside deeply technical teams and possess the curiosity to master and discuss artificial intelligence applications. • You are an expert at managing detailed deal processes from initial proposition through to complex commercial negotiations. • You demonstrate a practical, analytical problem-solving style, with a proven ability to translate intricate technical concepts into real business value. • THE INTERVIEW PROCESS • 1. Talent Team Screen (30 minutes) • 2. Introduction to Hiring Manager (60 minutes) • 3. Discovery Role Play Interview (60 minutes) • 4. Case Study Interview (60 minutes) • OUR RECRUITMENT ETHOS • We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Responsibilities
• Driving sales growth and implementing strategic plans to hit ambitious multi-million-pound revenue targets across your account group. • Nurturing deep, long-term relationships with senior budget holders to ensure high client satisfaction and retention. • Overseeing cross-functional commercial and delivery teams to guarantee high-quality execution of strategic AI programs. • Coaching and mentoring team members to accelerate both their professional development and project success. • Proactively identifying innovative, data-oriented use cases that solve novel client problems and demonstrate continuous value. • Leading complex commercial negotiations, pricing proposals, and contractual agreements for new and existing accounts. • Representing Faculty at key industry events to build an exceptional sector reputation and expand our market presence.
Benefits
• We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here https://faculty.ai/impact. • We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. • Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. • AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. • Unlimited Annual Leave Policy • Private healthcare and dental • Enhanced parental leave • Family-Friendly Flexibility & Flexible working • Sanctus Coaching • Hybrid Working • If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.
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