Lightfully Behavioral Health - Sr. Manager of IT
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Requirements
• Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org • Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID • Microsoft 365 / Entra ID administration required: • Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies • Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable • Experience administering call center technology; familiarity with Salesforce CTI integration preferred • Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management • Strong troubleshooting, vendor management, and executive communication skills • Able to communicate effectively in English, both verbally and in writing. • Ability to communicate and write clearly and professionally is required. • Ability to maintain confidentiality. • Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public. • Must have the ability to communicate with individuals over phone, electronic correspondence, and in-person. • May need to ascend and descend stairs during site visits, most locations are multiple-story facilities, may require going up and down stairs. • Ability to operate in occasionally noisy environments. • May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs. • Able to work for prolonged periods sitting at a desk and working on a computer. • Must be able to demonstrate working effectively with and show respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds. • Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills. • Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization. • Must utilize professional communication when addressing issues with clients or staff. • Other Information • Other Information • Must pass extensive background check. • Must meet criteria of our auto use policy, including driving a vehicle and possessing valid Driver’s License. • Travel 15–25% of the time for site visits and leadership meetings • This is a remote position and requires the ability to perform all duties and responsibilities at home. • and requires the ability • Bachelor's degree or equivalent experience, required; Master's degree preferred. • 7+ years of experience in a clinical healthcare environment. • At least 3 years IT management experience. • The pay range for this position is $130,000-$170,000 annually.
Responsibilities
• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). • IT Operations & Infrastructure • Manage company-wide IT operations across all program locations • Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning • Manage Microsoft 365 administration and identity and access management • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms • Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans • Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap • Cybersecurity & Compliance • Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF); conduct or commission an annual HIPAA Security Risk Assessment and maintain a tracked risk register • Administer security solutions including MDR/XDR, email security, and DNS filtering • Design and enforce identity and access controls including RBAC, Privileged Identity Management (PIM), MFA, and Conditional Access policies • Own data protection controls including endpoint encryption, data in transit (TLS/IPsec), and DLP policies covering ePHI and sensitive patient data • Maintain and exercise a documented incident response plan; serve as internal IR coordinator and primary communicator to leadership • Ensure HIPAA and 42 CFR Part 2 compliance across all technical safeguard domains; produce annual compliance summary for leadership and legal counsel • Vendor Management • Vendor Management • Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership • Monitor IT Vendor SLA performance; escalate and enforce contractual remedies when thresholds are missed • Evaluate and recommend technology vendors, systems, and platforms • Manage IT contracts, renewals, and technology budgets • Salesforce Platform Administration • Serve as Lightfully's internal Salesforce administrator and primary platform owner, supporting admissions, census management, utilization review, and business development use cases • Manage user provisioning, profiles, permission sets, roles, and security settings; enforce data access controls and field-level security aligned to HIPAA requirements • Build and maintain flows, process automations, validation rules, reports, and dashboards supporting admissions, utilization review, and business development workflows • Serve as primary liaison to Salesforce support, implementation partners, and third-party vendors integrated with the platform • Govern Salesforce data integrity including deduplication, record ownership, and integration with other clinical systems • Support new acquisition onboarding onto the Salesforce platform; manage sandbox environments, change management, and release processes • Partner with clinical operations and admissions leadership to translate business requirements into platform configuration and enhancements • Clinical Systems & EHR Management • Serve as the internal IT owner for the Kipu EMR platform; manage system configuration, user access, integration points, and vendor relationship • Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting • Support and troubleshoot clinical technology across IOP/PHP program locations including telehealth platforms and patient-facing systems • Own the clinical platform roadmap; evaluate EHR enhancements, integrations, and potential migration decisions in partnership with clinical and operations leadership • Maintain connectivity and data flow between Kipu, Salesforce, and downstream reporting or billing systems • Call Center Technology • Administer and support the organization’s call center technology stack including ACD/IVR platforms, call routing, voicemail, and auto-attendant configuration • Manage integrations between the call center platform and other systems to support admissions and patient access workflows • Monitor call center system performance and uptime; coordinate with telecom vendors on issue resolution • User Support • Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation • Support employee onboarding and offboarding including device setup, account provisioning, and access deprovisioning across all platforms • Strategic Technology Leadership • Develop scalable IT strategies to support company growth and acquisition activity • Prepare and present IT reporting for executive leadership including technology KPIs and security posture summaries • Own the annual IT budget: develop technology investment plan, track spend against plan, and identify cost optimization opportunities • Own data and reporting infrastructure; oversee analytics and business intelligence initiatives • Participate in leadership discussions regarding systems, reporting, cybersecurity, and operational technology • Identify opportunities for automation, workflow efficiency, and AI-assisted tooling across admissions, clinical operations, and back-office functions
Benefits
• Medical, dental, and vision insurance • Continuing education and professional development opportunities • Employee assistance program (EAP) • A supportive, mission-driven culture that values authenticity, connection, and integrity
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