aledade - Membership Associate
Requirements
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. • Excellent time management, project management, organizational and communication (written and verbal) skills. • Ability to work independently and proactively to identify and complete tasks on-time. Capable of prioritizing work and managing multiple priorities. • Ability to interact effectively with external and internal customers and possess a professional business manner. • Must be a team player and operate in a collaborative working environment. • Adept with computers and software applications; aptitude for learning new technology. • ## Preferred knowledge, skills, and/or abilities • Associates Degree in Business Administration or Healthcare Administration preferred, or equivalent combination of education and experience. • 2+ years in a healthcare-related administrative assistant or coordinator position preferred. • Knowledge and understanding of the credentialing process preferred • Experience with health plan payer portals preferred • Familiarity with Monday.com, Salesforce, and AI tools • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Responsibilities
• Provider Life Cycle Management • Submit and monitor practice and physician applications and terminations; follow up as needed. • Collaborate with practice coaches to obtain accurate data for enrollment. • Compile and maintain current and accurate data for all providers in databases and online systems. • Maintain strict confidentiality of sensitive physician information and membership documentation. • Practice and Stakeholder Communication • Communicate with practices on a regular basis for physician updates, information requests, and general upkeep. • Communicate with health plan representatives on outstanding issues. • Collaborate with Market Operations Managers and Operations Consultants to reconcile physician lists and administrative payments. • Process Optimization and Strategy • Work alongside the membership team and Operations Manager to streamline and optimize current processes. • Attend mandatory and routine meetings as required • Administration and Ad Hoc Projects • Maintain flexibility to pivot and meet shifting or dynamic business needs.
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