distro - 12761 - UKG Ready Customer Support Specialist

• Physical, Mental, & Communication Demands Physical Demands: • Sedentary Work: Remains seated for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, printer, mail machines, and other office equipment. Mobility: Occasionally moves about the office to attend meetings, retrieve files, or collaborate with team members. Visual Acuity: Frequently reads detailed numerical data, spreadsheets, and system interfaces requiring close visual attention and accuracy, primarily on a computer screen and occasionally in printed materials. Lifting & Carrying: Occasional lifting, carrying, loading of office supplies. (typically, less than 15 lbs.) Mental Demands: • Attention to Detail: Reviews, verifies, and enters payroll hours, deductions, earnings, and tax adjustments with precision to ensure error-free payroll runs. Problem-Solving: Interprets payroll data, identifies discrepancies, calculates adjustments, and determines appropriate corrective actions. Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Task Prioritization: Manages an assigned book of business, balances recurring tasks with urgent client needs, and organizes workflow to ensure timely processing. Adaptability: Adjusts quickly to changing client requirements, system updates, or unexpected payroll issues. Confidentiality and Discretion: Handles sensitive employee information, compensation data, and tax details in compliance with privacy and security standards. Concentration: Maintains focus during repetitive or detailed tasks such as manual data entry, auditing, or reconciliation. Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client concerns. Communication Demands: • Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors. Maintains positive, professional relationships with assigned clients, ensuring their payroll needs are met and concerns are addressed promptly. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Conflict Resolution: Handles escalations or client frustrations with patience, clarity, and a solutions-oriented approach. Active Listening: Gathers necessary information from clients to resolve payroll discrepancies or understand requested changes. Written Communication: Drafts accurate and timely responses via email and case management systems; documents issues and resolutions clearly. Verbal Communication: Provide clear communication skills for interacting with internal departments and escalating issues. Responds to client inquiries by phone, explains payroll processes, and provides guidance on payroll-related questions Environmental Conditions Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers. Will work in various additional environments, including client offices, industry conferences, customer events, and training sessions. This means adapting to different settings and conditions regularly. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events. Will work in various additional environments, including client offices, industry conferences, customer events, and training sessions. This means adapting to different settings and conditions regularly. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events. This position is eligible for the following benefits: • Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Additional Compensation: [e.g., signing bonus, commission structure] if applicable. • #VensureEmployerSolutions • Position Summary The Customer Support Specialist is responsible for providing expert-level support to clients using UKG Ready, with a strong emphasis on HR Core, Benefits Administration, system configuration, and ongoing maintenance. This role ensures clients receive high‐quality assistance with HRIS functionality, benefit plan setup, open enrollment processes, workflows, permissions, and reporting. This position works within a ticket‐based environment and requires strong analytical skills, excellent communication, and the ability to interpret client needs into correct system configurations