Brandwatch - Customer Success Associate, Sales, APAC, Australia
Requirements
• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles • Experience managing high-volume account portfolios or working in a scaled/tech-touch model • Strong communication skills, with the ability to engage customers effectively in one-to-many formats • A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions • Highly organized with the ability to manage competing priorities at scale • Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment • Experience working with CRM/CS platforms (e.g., Planhat, Salesforce) • Experience in digital customer engagement programs • Familiarity with customer lifecycle automation, segmentation, and playbook design • Knowledge of social listening, media intelligence, or marketing analytics platforms • Experience creating or delivering customer-facing content (webinars, guides, onboarding materials) • Basic understanding of data analytics or reporting tools
Responsibilities
• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model • Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions • Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption • Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities • Support customers in achieving their goals through structured success journeys and best practice guidance • Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage • Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage • Contribute to the development and optimization of scaled CS programs, content, and automation workflows • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT