Scale AI - Technical Program Manager, Enterprise
Requirements
• 5+ Enterprise-Scale Experience: 5+ years of experience as a Technical Program Manager or in a technical leadership role managing complex, large-scale software engineering or machine learning development projects. • Engineering Domain Expertise: 2+ years of dedicated experience managing programs focused directly on core engineering infrastructure, platform services, or distributed systems. • Engineering Domain Expertise: • AI/ML Literacy: Strong foundational understanding of the Generative AI lifecycle, including LLM utilization for structured downstream tasks, model fine-tuning, and performance evaluation. • AI/ML Literacy: • Masterful Communication: Proven track record of presenting to and influencing executive-level stakeholders, with the ability to translate complex technical challenges into clear business impacts. • Masterful Communication: • Execution Excellence: Advanced proficiency with iterative development methodologies and modern project management tooling (Jira, Linear, etc.). • Execution Excellence: • Growth Mindset: An insatiable appetite for learning and deeply engaging with modern ML/GenAI practices and infrastructure. • Growth Mindset: • Engineering Roots: Strong software engineering fundamentals, ideally with prior professional experience as a software engineer or data developer before transitioning into program management. • Engineering Roots: • Platform Adoption Track Record: Proven success driving the internal adoption of technical platforms, SDKs, or APIs across disparate product lines or independent business units. • Platform Adoption Track Record: • Data-Centric AI Familiarity: Direct experience working with data quality pipelines, LLM-as-a-judge evaluation frameworks, or automated RLHF systems. • Data-Centric AI Familiarity: • PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. • PLEASE NOTE: • At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. • We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. • We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information. • We comply with the United States Department of Labor's Pay Transparency provision. • PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. • PLEASE NOTE:
Responsibilities
• End-to-End Program Ownership: Own the strategic planning, scheduling, and high-velocity execution of multiple enterprise-grade programs, ensuring on-time delivery against aggressive product goals. Run weekly cross-functional syncs, surface blockers, drive decisions. • End-to-End Program Ownership: • Cross-Functional Architecture Integration: Manage complex dependencies and technical communication across core teams (e.g., Platform, Forward Deployed Engineering, Product) to seamlessly deliver frontier agents to our enterprise customers. • Cross-Functional Architecture Integration: • Technical Translation & Executive Influence: Synthesize deep technical complexities into concise, actionable insights for both engineers and C-suite stakeholders. Drive absolute clarity across the delivery team regarding priorities, risks, and strategic outcomes. • Technical Translation & Executive Influence: • Risk & Dependency Mitigation: Proactively identify, track, and architect mitigations for technical risks unique to enterprise AI deployment, maintaining momentum in the face of ambiguity. • Risk & Dependency Mitigation: • Process Evolution: Modernize and scale agile execution frameworks (e.g., Jira, Linear) to support rapid, iterative machine learning and software development lifecycles. • Process Evolution: • Metrics-Driven Accountability: Define, track, and report on key program health metrics, delivery forecasts, and engineering bottlenecks directly to executive leadership. • Metrics-Driven Accountability:
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