Censys - Customer Success Manager

• 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS • Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling • Strong executive communication and relationship management skills • Ability to explain technical concepts to both technical and non-technical audiences • Experience managing renewals and identifying expansion opportunities • Strong organizational and project management skills • Comfortable operating in a fast-paced, high-growth environment • Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact • Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams • Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure • Experience with enterprise SaaS metrics and customer health management • Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools • Experience working with Fortune 500 or public sector customers • For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on target earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity. For all other locations in the US, the expected on target earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus benefits and equity. • At Censys, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables security teams to identify exposures, reduce risk, accelerate investigations, and modernize security operations with authoritative visibility into the global internet. • We work with enterprise security teams, Fortune 500 companies, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk. • We are looking for a strategic, technically credible, and customer-obsessed Customer Success Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers. • Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information. • Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Censys’s compensation and benefits are subject to change and may be modified in the future. Please see our careers page for more details. • We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. • To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. Additionally, if hired, we would love to bring you to our HQ in Ann Arbor for in-person onboarding. • By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our Censys Privacy Policy.