SOCi - Strategic Customer Success Manager

• Remote Opportunity: Ability to work 100% remotely • Remote Opportunity: • 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients. • Strong empathy for customers and passion for revenue and growth. • Demonstrable ability to drive continuous value of our product(s). • Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels. • Experience in working with complex, multi-divisional, multi-geographical customers. • Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively. • Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc. • Strong analytical and problem-solving skills with a solution-oriented mindset. • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned • Education Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. • Upon posting, applications for this position will be accepted on an ongoing basis. • What SOCi Provides to You • Comprehensive Benefits Package (full-time permanent, non-contract roles only) • (full-time permanent, non-contract roles only) • Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible Work Environment  (full-time, non-contract roles only) • (full-time, non-contract roles only) • Flexible paid time off • Quarterly wellness days • Unique employee engagement programs • Empowering Career Growth and Success • What’s Important at SOCi • Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.