watershed - Customer success manager, enterprise

• Be responsible for the end-to-end experience of our customers in the EMEA region. • Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. • Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business. • Become deeply familiar with your customers’ businesses and climate — You'll educate your customers on the space and will help them hit milestones along their climate journey. • Help customers understand and use Watershed’s carbon marketplace — integrating carbon removal into their climate plans. • Will have 5+ years of relevant CSM experience, in a SaaS organisation working with Enterprise Customers. • Proven success working within the EMEA market. • Have a track record of success building relationships at an executive level. • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those. • Have excellent communication skills, both written and verbal. • Are extremely organised — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. • Enjoy learning new things. You’re excited by the challenge of learning a new space. • Are excited to join a startup and are ready to take responsibility for building a function from the ground up. • The role may include up to 10%+ travel. • Must be willing to work from an office 4 days per week (except for remote roles) • What’s the interview process like? • It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. • What if I need accommodations for my interview? • At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.