Arlo - Account Manager - MGU Partnerships
Requirements
• 1+ years of experience in health insurance, employee benefits, or a related industry in a customer-facing role. • Strong understanding of health plan structures, terminology, and processes. • Exceptional project management and organizational skills — you thrive in structured environments and bring that structure to others. • Confident, direct communicator who can simplify complexity and hold partners accountable without being a people-pleaser. • Comfortable with CRMs, ticketing systems, and modern workplace tools; experience with HubSpot is a plus. • YOU'RE BEST SUITED FOR THIS ROLE IF YOU: • Have a process-first mindset and take satisfaction in building and enforcing operational standards. • Are a natural teacher who enjoys enabling others and staying patient through constant onboarding cycles. • Lead with confidence — you're comfortable telling partners what to do and following through when they don't.
Responsibilities
• Partner Relationship Management • Own all partner communication end-to-end, serving as the primary point of contact for our partners. • Facilitate and lead recurring weekly partner meetings and biweekly webinars. • Drive partners toward self-sufficiency through structured training, onboarding, and ongoing enablement — always ready to onboard and teach new contacts as partner teams evolve. • Implementation Ownership • Own the full MGU group implementation process within a 90-day window, enforcing clear milestones and accountability checkpoints. • Conduct discovery with new partners to understand their current processes and actively consult on improvements. • Standardization & Enablement • Lead recurring webinars (every two weeks) covering quoting, implementation, and platform updates — integrated into the onboarding experience for every new portal signup. • Push partners into standardized processes and workflows; this role sets the standard, not the other way around. • Develop and roll out process changes across the partner base in a consistent, scalable way. • Platform & Product • Build and maintain partner plan suites and documentation within internal tools. • Surface partner feedback and operational insights to improve the product and internal tooling. • Collaborate with internal teammates to tag-team complex partner issues and flex into other areas (e.g., General Administrator relationships and other ops needs) as the business requires.
Benefits
• High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company. • Join an important mission: Your work directly influences how people access care and improves lives at scale. • Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity. • Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare. • High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition. • Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.
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