Convene Hospitality Group - Conference & Events Lead

• Assist with closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms. • Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database. • Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team • Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input • Be responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities. • Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback. • In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities. • Be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel • Have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment • By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly. • Work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead • Respond and deal with client comments on the Facilities department • Be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads, • Supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day. • Undertake twice yearly appraisals • Oversee the team’s weekly timesheets for sign off for submission • Conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues. • Have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas; • Ensuring all exits, grills and doors are locked or shut when necessary • Through effective supervision, ensure all deliveries and collections into the building are handled appropriately • Oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date. • Be responsible for safe keep • Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon • Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards • Health & Safety • Represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations. • Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work • Be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills • What We Look For: • Good written and verbal communication skills • An understanding of Audio-visual equipment and troubleshooting is preferred but not essential • Strong organisational skills • Great customer service skills • Strong eye for detail • Proficiency in Microsoft Excel and Word