MCG Health - Business Intelligence Analyst
Requirements
• Bachelor’s degree in Business Analytics, Data Science, Statistics, Economics, or related fields is required. • At least 5 years of professional experience in business intelligence, analytics, or data strategy is needed. • Advanced proficiency in SQL and one or more BI visualization tools (Tableau, Looker, Power BI) must be demonstrated. • Demonstrated experience in workflow analysis, process documentation, and business process redesign should be shown.
Responsibilities
• Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health. • Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance. • Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives. • Partner with Customer Engagement and Systems teams to analyze workflows, identify process bottlenecks using data insights, and define metrics to measure adoption and impact. • Define and document data requirements for system design and reports that accurately reflect business processes and metrics. • Develop scalable reporting solutions integrating Salesforce, BI platforms, and other systems to measure performance and compliance. • Collaborate cross-functionally with Customer Success, Business Systems, and Data Engineering teams on ensuring data accuracy, process alignment, and consistent reporting. • Manage or support special projects and ad hoc analyses as assigned by leadership.
Benefits
• ✈️ Occasional travel expected for company-sponsored events • 🩺 Medical, dental, vision, life, and disability insurance • 📈 401K retirement plan; flexible spending and health savings account • 🏝️ 15 days of paid time off + additional front-loaded personal days • 🏖️ 14 company-recognized holidays + paid volunteer days • 👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave • 🌈 LGBTQ+ Health Services • 🐶 Pet insurance • 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/ • We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it. • All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration. • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
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