Sleep Doctor - Director of Product Patient Journey (CONTRACT)
Requirements
• This role sits within the Product organization and reports to the VP of Product for the duration of the contract. You will partner closely with Engineering, Data, Marketing, Clinical Operations, Care teams, and Customer Support, and you will be a key voice in how SleepDoctor.com thinks about patient experience and health outcomes at a company level during this period. • Success in this role means the patient journey roadmap keeps moving with minimal disruption, cross-functional partners stay aligned, and the returning Director has a clear, well-documented handoff of decisions and progress made during the engagement.
Responsibilities
• Own the Patient Journey Strategy • Advance the vision: enhance, carry forward and adapt the existing quarterly vision and strategy for the end-to-end patient journey, from first touchpoint through consultation, diagnosis, purchase, fulfillment, therapy, renewal, and re-engagement. • Own the roadmap: Manage and prioritize the existing roadmap across the journey, balancing patient experience, clinical outcomes, operational efficiency, and business impact. • Get up to speed fast: Quickly build a working picture of the current-state journey across brands and systems—Shopify, Zoho CRM, Canvas Medical, NikoHealth, Customer.io, billing, and supporting integrations—so you can make informed calls from week one. • Drive Cross-Functional Alignment • Coordinate across the product org: Align with the product managers and associates who own individual stages of the journey (including the Care Journey Product Manager) so their roadmaps stay coherent with the broader patient journey strategy. • Partner with Engineering and Data: Partner with Engineering and Data to scope, sequence, and deliver improvements to the systems and pipelines that power the patient journey. • Partner with Marketing: Work with Marketing to keep campaign strategy and lifecycle communications aligned with the roadmap. • Partner with Clinical and Care teams: Collaborate with Clinical Operations, Care teams, and Customer Support to understand where patients get stuck and to design solutions that work in practice, not just on paper. • Represent the patient journey: Communicate roadmap status and results clearly to executive stakeholders, and represent the patient's voice in company-level planning. • Measure and Improve Outcomes • Own the metrics: Track and report on the key metrics for the patient journey—conversion, activation, therapy adherence, renewal, and retention. • Find the friction: Use funnel data, cohort analysis, and qualitative research to identify friction points and prioritize fixes. • Run experiments: Continue or launch experiments across the journey, and turn results into changes to the product, the roadmap, or the underlying systems. • Accelerate the team: Champion the use of AI tools to accelerate discovery, documentation, and delivery across the product team. • Improve the journey: Identify opportunities to use AI to personalize the patient journey and automate repetitive operational work. • Handoff and Continuity • Document decisions: Keep clear, well-organized documentation of key decisions, roadmap changes, and stakeholder context throughout the engagement. • Plan the transition: Prepare a thorough handoff for the returning Director, ensuring a smooth transition back at the end of the contract.
Benefits
• $100- $115/hr — final compensation is subject to the candidate's specific qualifications, experience, and location, as well as the needs of the company. This is a contract position; with an estimated 20-30/hrs a week.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT