flagright.com - Product Operations Intern

• Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation • Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down • Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again • Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves • Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs. • Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements • Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout • A front-row seat to how enterprise B2B SaaS is built, sold, and operated • Opportunity to convert to a full-time role for exceptional performers • Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir • Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture