ShipMonk - Inbound Freight Specialist

• Carrier & Merchant Communication• Serve as the primary point of contact for carriers and brokers via [email protected] inbox, DataDocks Messages, and warehouse-specific Slackdock channels.• Guide carriers new to DataDocks through the three-step onboarding process for accessingand booking within the portal.• Respond to inquiries regarding appointment status, receiving hours, pallet/cartonrequirements, and scheduling availability using established email signature templates.• Direct freight-related inquiries to the appropriate team (Transportation, Support, Logistics)based on the nature of the request.• Collect required shipment details (ASN, destination, load type, pallet/carton count) wheninformation is missing, and escalate if unresolved within 24 hours of the appointment • DataDocks Portal Administration• Perform bulk ASN/PO uploads to DataDocks three times daily (9:30 AM, 12:30 PM, 3:30PM) using exported data from Metabase and the standardized upload template.• Manually add individual ASNs to DataDocks when bulk upload timing does not capturenewly created ASNs.• Perform company/merchant bulk uploads to keep active account data current in the portal.• Maintain and update inbound receiving hours, daily capacity limits (pallets and floor loads),and blocked dates for holidays and peak periods across all locations.• Onboard new ShipMonk warehouse sites to DataDocks by gathering site information,coordinating with the DataDocks team, creating Slack dock channels, and conducting opstraining sessions.• Manage DataDocks user access for operations teams — up to 10 active users per site —and maintain the Ops User List. • Exception Handling• Evaluate exception requests from merchants and carriers who are unable to book theirpreferred delivery date due to capacity constraints.• Check the DataDocks calendar for availability and, when capacity is at or near threshold,post requests to the appropriate Slack dock channel tagging Inbound Leads, the OpsManager, and the merchant's Happiness Engineer.• Communicate exception outcomes (approved or declined) to the requesting party andupdate appointments accordingly.• Manage merchant-specific exceptions, including unique scheduling rules for accounts suchas Brooklinen/Marlowe, Cocokind, Dr. Squatch, Ooni, Il Makiage, Spoiled Child, and FreshClean Tees. • Reporting & Capacity Monitoring• Generate and distribute the weekly Appointment Product Summary Report to theTransportation team, covering all completed appointments with key metrics including waittime, processing time, turnaround, and average quantities.• Produce and share the daily Inbound Capacity Output each morning, reflecting current palletand floor-load scheduled volumes per location versus daily thresholds.• Flag locations exceeding 75% capacity in the daily output, note pending exception requests,and notify the Transportation Manager of any at-risk situations.• Post the Inbound Capacity Output to both the logistics Slack channel and each individualdock channel. • Operations Coordination• Maintain clear communication with warehouse operations teams via dedicated Slack dockchannels to coordinate drop vs. live-unload decisions, appointment timestamp corrections,and delivery status updates.• Update appointment timestamps (Arrived, Started, Completed, Left) when corrections aresubmitted by ops, ensuring reporting accuracy.• Assist in setting DataDocks capacity parameters to zero during holidays, receiving blocks,and peak periods as approved by the VP of North American Operations and relevant siteleadership. • QualificationsRequired• 2+ years of experience in freight coordination, dock scheduling, transportation logistics, or arelated supply chain role.• Proficiency with scheduling or transportation management platforms; experience withDataDocks or similar appointment scheduling tools is strongly preferred.• Strong written communication skills with the ability to correspond professionally andefficiently with carriers, brokers, and internal stakeholders.• Proficiency in Microsoft Excel or Google Sheets for data management, bulk uploads, andreporting tasks.• High attention to detail with the ability to identify discrepancies in shipment data (ASNs,pallet counts, carton counts, BOLs).• Ability to manage multiple priorities simultaneously in a fast-paced, deadline-drivenenvironment.• Comfortable working with Slack and email as primary communication tools acrossdistributed teams.