PAR Technology - Payments Manager, Merchant Onboarding

• Merchant Onboarding • Merchant Onboarding • Own end-to-end onboarding execution from commercial handover to go-live, ensuring every merchant is accurately configured and ready to transact on time • Coordinate across Sales, Underwriting, Compliance, and Product to keep onboarding timelines on track and escalations resolved quickly • Serve as the direct point of contact for merchants during onboarding — setting clear expectations, communicating status proactively, and resolving issues before they become blockers • Manage account configuration including processing parameters, settlement structures, gateway provisioning, and reporting setup • Maintain a clean handoff to the post-go-live stabilization team, ensuring full documentation of each merchant's setup • Leverage AI tools to streamline merchant communications, automate status tracking, and accelerate configuration workflows wherever possible • Payments Expertise & Process Ownership • Serve as PAR's internal center of expertise on payment gateway operations, merchant acquiring, and onboarding compliance requirements (KYC/KYB, card network rules, tokenization, regulatory standards) • Advise Sales and Account Management on how to structure deals that are commercially attractive and operationally executable • Build and maintain onboarding playbooks, process documentation, and training materials — using AI-assisted tools to keep them current, searchable, and scalable • Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement; apply AI-driven analytics to surface patterns and prioritize fixes faster • Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements • Stay current on emerging AI applications in payments and onboarding, and bring forward concrete recommendations for adoption • Team Leadership • Team Leadership • Manage, coach, and develop a team of two onboarding specialists through regular 1:1s, performance feedback, and skills development • Actively build your team's AI fluency — embedding AI tools into daily workflows and creating space to experiment, learn, and iterate • Monitor team workload, queue health, and SLA adherence — escalating where needed and removing blockers proactively • Conduct regular quality audits on onboarding work to ensure accuracy and compliance readiness • Interview Process: • Interview Process: • Interview #1: Video Screen with Talent Acquisition Team • Interview #2: Video interview with the Hiring Manager (via MS Teams) • Interview #3: Video interview with the Team (via MS Teams)