MoonPay - Head of Strategic Accounts, Iron
Requirements
• Proven success owning and growing a strategic book of business at scale - driving retention, expansion, and net revenue growth across enterprise accounts. • Demonstrated ability to build trusted relationships with executive decision-makers and operational stakeholders alike, including at founder and C-suite level. • Strong commercial leadership instincts and a track record of identifying and closing growth opportunities within strategic accounts. • Experience translating customer requirements and market intelligence into product and commercial strategy that leadership acts on. • Deep understanding of payments, fintech infrastructure, stablecoins, treasury, banking, or adjacent financial technology ecosystems. • Excellent communication, executive stakeholder management, and relationship-building skills. • Comfort leading the most strategic customer conversations, executive business reviews, and complex commercial negotiations. • Highly organised, proactive, and able to set direction and operate independently in a fast-moving, high-growth environment. • Naturally curious about customer behaviour, market dynamics, and competitive trends - and energised by shaping both customer strategy and product direction at a high-growth infrastructure company.
Responsibilities
• Set strategy: Define and execute the strategic account management strategy across Iron’s most important enterprise customers, aligned to company revenue and product goals. • Own executive relationships: Serve as the senior partner to founders, executives, product leaders, and operations teams, building trusted, board-visible relationships. • Drive retention and expansion: Take ownership of net revenue retention, expansion, wallet share, and transaction volume across the portfolio through proactive, commercially-led account management. • Lead commercial discussions: Lead and oversee complex commercial negotiations, contract renewals, pricing conversations, and expansion deals across strategic accounts. • Run executive business reviews: Lead senior business reviews with customers, providing strategic guidance and surfacing opportunities for deeper collaboration and co-development. • Be the voice of the customer: Synthesise customer needs, market dynamics, and competitive insight into actionable direction for Product, Engineering, and Leadership; influence the roadmap with evidence from the field. • Shape product direction: Partner with Product and Engineering to validate new features, test concepts, and lead customer-driven and co-development initiatives with strategic partners. • Own account health: Establish how Iron monitors account health, engagement, and adoption trends; design retention and engagement programmes that pre-empt churn risk and unlock growth. • Own competitive intelligence: Develop a deep view of the competitive landscape - where rivals win, lose, and position against Iron - and feed it back into product strategy, positioning, and commercial execution. • Partner cross-functionally: Work across Sales, Product, Engineering, Operations, Compliance, and Leadership to ensure exceptional customer outcomes and a joined-up commercial approach. • Represent Iron: Act as a senior representative of Iron with strategic customers, partners, and the wider market.
Benefits
• Iron’s strategic customers are where the company’s growth, product direction, and market reputation are won. This role owns that surface end to end - the relationships, the revenue, the team, and the feedback loop into the platform. It is a rare opportunity to build a function, not just run a book, at a company defining the next generation of money-movement infrastructure. • Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot. • 🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay • 📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards • 🚀 Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant • 📊Pension: employer contributions from day one • 🎁Employee referral program: refer great people, earn 10K in USDC • 🏝 Flexible Time Off: choose when to work and when to switch off • 🎂 Birthday leave: take the day off to celebrate you • 🍼 Enhanced parental leave: more time with family, no second thought • 🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase • 🚆 Commuter benefits: public transport to and from the office • 🩺 Private healthcare benefits: to protect you and your loved ones • 🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership • 🤖 Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next • 🍱 Lunch credit: meals covered on the days you're in the office • 🪑 Home office setup allowance: build the home office of your dreams • 👛 Remote working allowance: those working fully remotely get a little extra for utilities • 🌕 Monthly product budget and zero-fee crypto transactions • 📚 $1,000 Annual training budget: we support your learning journey • 🎯 High Potential Program: structured development, mentorship, and stretch opportunities • ✈️ Regular remote company offsites: high-impact in-person sessions and hackathons • 🚲 (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit • 🔌 (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary • Commitment to Diversity
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