Mesh - Head of Strategic Accounts
Requirements
• Bachelor’s degree or equivalent related experience • 8+ years owning enterprise customer relationships in payments, fintech, or crypto, with direct responsibility for strategic accounts • Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience strongly preferred • Proven ability to earn trust with senior executives and influence across complex, multi-stakeholder enterprise organizations • Demonstrated track record of driving commercial outcomes, including renewals, expansions, and pricing negotiations in high-stakes environments • Strong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growth • Exceptional executive presence and communication skills; credible, concise, and confident in C-suite conversations • Builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environment • Willingness to travel regularly (25–50%) to be in front of customers, partners, and industry leaders
Responsibilities
• Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders • Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume • Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership • Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics • Partner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitments • Translate customer feedback and market insights into actionable input for Product and go-to-market teams • Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth • Represent the voice of strategic customers internally, balancing customer needs with company priorities • Travel to meet customers, strengthen relationships, and represent Mesh at key industry event
Benefits
• At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be. • In-Office Expectations • Employees based in our San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional in-office requirements, which will be discussed during the interview process. Our hybrid approach is designed to balance meaningful in-person collaboration, team building, and real-time decision-making with the flexibility to work remotely. We believe this structure supports strong execution while preserving autonomy and focus time. • San Francisco, New York, and Bangalore • How We Care For Our Team • We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best. • We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.
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