Airwallex - Assistant Relationship Manager, Enterprise
Requirements
• 2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role • Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment • Strong relationship management skills and confidence working with multiple stakeholders across customer organisations • Commercial acumen and the ability to balance customer value, retention, and growth outcomes • Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution • Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment • Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin) • High ownership, attention to detail, and willingness to learn • Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions • Experience using Salesforce or similar CRM tools • Experience managing and growing Enterprise customer accounts • Experience supporting customers through onboarding, implementation, go-live, and post-launch optimisation • Experience identifying upsell, cross-sell, and expansion opportunities across a product suite • You'll thrive here if • You have a track record of hitting your numbers, and you’re motivated by stretch goals. • You own the outcome and you don't wait for permission to fix what's broken. • You connect dots across functions and hold the big picture without losing grip on the details. • You say what you mean. You're direct, but you lead with respect. • You value in-person collaboration and are happy being in the office five days a week.
Responsibilities
• Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders • Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions • Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation • Partner with customers through onboarding, implementation, go-live, and post-launch optimisation • Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite • Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth • Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience • Coordinate cross-functional support for customer issues, escalations, and strategic initiatives • Build trusted relationships with both business and operational stakeholders across customer organisations • Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting • What success looks like • Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio • High levels of customer engagement, satisfaction, and retention within assigned Enterprise accounts • Consistent identification and conversion of expansion opportunities • Clear account plans, healthy portfolio management, and strong commercial visibility across your book of business • Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes • Credibility with customers as a trusted commercial partner who understands their business and helps them grow
Benefits
• This is an opportunity to join a high-growth global fintech and play an important role in scaling our Enterprise business in Hong Kong. • You will work with sophisticated customers, meaningful products, and cross-functional teams across the business, while building deep expertise in payment acceptance and commerce use cases. If you enjoy solving customer problems, growing strategic accounts, and helping businesses get more value from technology, we’d love to hear from you. • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity • Equal opportunity
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