Adyen - Senior Compliance Officer - Brand Integrity
Requirements
• 5+ years of experience in program management, compliance, risk, operations, merchant oversight, or similarly cross-functional roles. • Strong organizational skills and attention to detail, with the ability to manage multiple workstreams, deadlines, and stakeholders at once. • Experience working in payments, fintech, financial services, or another regulated environment is strongly preferred. • Familiarity with card-network compliance, merchant risk, high-risk verticals, or brand-integrity programs required. • Comfortable working across global teams and time zones, and able to drive progress without direct authority. • Strong written and verbal communication skills, with the ability to summarize complexity into clear actions and decisions. • Demonstrated ability to build structure in ambiguous environments and maintain momentum on open-ended programs. • Experience working with merchant models such as payment facilitators or marketplaces is a plus. • Exposure to program trackers, governance routines, documentation workflows, or compliance operations is a plus. • A practical, solution-oriented mindset with a bias toward follow-through and execution quality. • Ability to think both operationally and commercially, balancing control requirements with business needs. • Our Diversity, Equity and Inclusion commitments • Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. • Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! • What’s next? • Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. • This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Responsibilities
• Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination. • Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistently across teams and regions. • Serve as the primary compliance point of contact for Visa, Mastercard (APAC Risk Teams), and domestic network operators, driving brand integrity programs and scheme remediation. • Manage program plans, trackers, decision logs, action items, and governance routines for brand-integrity initiatives and escalations. • Coordinate intake and triage of merchant, partner, and network-related issues that require brand-integrity review or follow-up. • Partner with the first line, Risk, Legal, Commercial, Partnerships, and regional stakeholders to ensure merchant-facing processes and internal governance are aligned. • Help maintain clear documentation, playbooks, and training materials for brand-integrity topics, program requirements, and escalation handling. • Track outstanding remediation items, open questions, deadlines, and dependencies to ensure programs move forward in a controlled and timely way. • Support reviews of higher-risk merchant verticals and models, including payment facilitators, marketplaces, and other areas that may create elevated brand, scheme, or reputational risk. • Identify repeat issues, process gaps, and control weaknesses, and help drive durable improvements with the broader team. • Prepare leadership updates and concise materials for governance forums, internal stakeholders, and external discussions where needed. • Help standardize how the team manages brand-integrity work globally, improving consistency, transparency, and follow-through. • Contribute to cross-functional initiatives that balance revenue opportunities with network, compliance, and reputational risk considerations. • Mentor and guide more junior members of the team, fostering their professional development and brand integrity domain expertise.
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