360learning - Trainer EMEA

Remote - Berlin$749k - $749k4w ago

Remote Mid EMEA Training Specialist Onboarding Specialist Customer Success Coaching Training Development Customer Training Express

Requirements

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care. • You are recognized for your listening and teaching skills • You express your ideas in a clear and concise manner, both in writing and orally • You are proactive and prefer working in a strong results-oriented culture • A past experience in the learning industry is a plus • You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French. • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

Responsibilities

• Master our Platform's core user experience and the Collaborative Learning methodology • Become a platform expert (from a user & admin perspective) and get certified on our methodology. • Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine. • Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement. • Identify and execute your updates on the Engagement Academy to align with the latest product releases. • Define your quarterly priorities in relation to the Support & Services roadmap with your coach. • Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement. • Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content). • Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform. • Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog. • Build new processes and update Confluence with the information needed for the team's daily work. • Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories. • Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training). • Develop advanced toolkits and training paths based on the most successful client use cases.

Benefits

• Compensation: Package includes base salary, a variable component and equity 📈 • Benefits: Work From Home perks, 1 month parental leave for the second parent. • Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 • ## Interview Process: • Phone Screen with our Talent Acquisition Manager • Discovery Meeting with our LEC Coach • Case Study Meeting with our LEC Coach and a member of the team • Clarification Meeting with our Head of professional Services EMEA • Culture Fit Meeting with our VP Global Professional Services