Humata Health, Inc - Customer Success Manager

• Customer Relationship Management: • Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support. • Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns. • Strategic Guidance: • Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions. • Develop and execute success plans tailored to customers' strategic goals and operational workflows. • Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. • Operational Excellence: • Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving • Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. • Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs. • Track and analyze key metrics related to Humata’s performance and to inform proactive strategies. • Customer Advocacy: • Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance. • Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements. • Renewals and Growth: • Drive customer retention and renewals by consistently demonstrating value. • Identify opportunities for scope expansion or additional solutions based on customer needs. • Communication and Reporting: • Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals. • Prepare for and lead formal presentations to discuss account health and future plans.