NICE - Program Manager, Executive Insights

• This is a business and operations role, not a technical one. Success comes from organization, follow-through, and the ability to keep many engagements on track at once without losing the thread on any of them. • Program and project management experience – planning, execution, governance, and risk management • A track record managing high-volume pipelines or portfolios with many concurrent workstreams • Strong cross-functional coordination and stakeholder management • Status reporting, KPI design, and program-level visibility • Proficiency with Salesforce or a comparable CRM for tracking and reporting • Clear, concise executive communication • Process documentation and workflow design, with an eye for automation • Highly organized and proactive, comfortable in a fast-paced environment and improving process as you go • Formal project management training or certification (e.g., PMP) a plus • Program or Project Management experience in a SaaS, GTM, or operational environment. • Demonstrated ability to manage a high-volume, multi-workstream pipeline. • Experience partnering across Sales, Customer Success, and technical teams in a fast-moving environment. • Formal project management certification (e.g., PMP) or equivalent hands-on experience. • Familiarity with contact center, CX, or CXone a plus. • What you'll deliver • What you'll deliver • Engagements move from intake to readout predictably and on schedule, even at high volume. • Leadership always has a clear, accurate view of pipeline health and performance. • Risks are surfaced and resolved before they affect delivery. • The program scales smoothly, with process improvements that reduce manual effort over time.