Implementation Manager

• Support the successful implementation, training and launch of all merchants with Thanx • Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up. • Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process • Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning • Build and maintain strong client relationships as an expert advisor and trusted advocate • Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience • Train merchant teams to promote the program and use our underlying platform to increase customer engagement • Proactively find ways to enhance and improve the onboarding process and Customer Success function • Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business • We are not big on requirements, but you probably have: • 2 Years of software/B2B onboarding/implementation/project management experience • Robust experience owning and managing multiple complex projects at once • An understanding of startup or face-paced environment and willingness to break through walls • Strong written and verbal skills and enjoy speaking to a crowd • Exceptional organizational skills and supreme attention-to-detail • A blended creative and analytical approach to problem-solving • Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus) • Analytical skills and knowledge of SQL/Excel a plus