Twilio - Legal Services Manager

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Bachelor's degree. • 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal. • Strong knowledge of commercial contracts and contracting principles. • Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders. • Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro. • Experience using AI tools and understanding how LLMs can improve day-to-day legal work. • Excellent written and verbal communication skills, attention to detail, and a customer-first approach. • Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision. • Experience supporting a sales organization at a high-growth technology company. • Experience creating and managing process documentation and policies. • Experience handling high-volume, repeatable tasks across legal functions. • Exposure to law firm billing and eBilling software such as Brightflag, Onit, or Legal Tracker. • Good sense of humor, disdain for drama, interest in learning new things, and desire to get things done. • Location • This role will be remote. • Travel • We prioritize connection and opportunities to learn from each other. While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.