welltheory - Implementation Manager

• Owning client implementation plans end-to-end, from kickoff through go-live and handoff to Client Success • Managing multiple concurrent implementations against aggressive timelines • Gathering business requirements and translating them into clear internal specs • Serving as the primary point of contact for client implementation stakeholders • Coordinating cross-functional workstreams across Sales, Product, Engineering, and Care • Anticipating and resolving implementation risks with urgency and care • Contributing to playbooks and best practices as the Implementation function scales • YOU MIGHT BE A GREAT FIT IF YOU... • Have 5+ years of implementation, client onboarding, or program management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of delivering complex launches on time and within scope • Are a relationship-driven communicator — you build trust with clients at every level, from day-to-day project leads to executive sponsors, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy • Are a structured project manager — you bring order to ambiguity, drive accountability across teams that don't report to you, and keep every workstream on track without losing sight of the details • Are analytical and detail-oriented — you have strong business judgment and are comfortable working with data and analytics tools to gather requirements, troubleshoot issues, and validate launch readiness • Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale • Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment • Have deep empathy for the autoimmune experience — you don't need to have an autoimmune condition yourself, but you can genuinely connect with and convey the lived experience of autoimmune patients to potential customers • Approach work with a beginner's mindset — you love learning, solve problems from the ground up, ask questions freely, and stay open-minded about new approaches • This position requires current work authorization in the United States. We are unable to provide visa sponsorship at this time.