teton - Customer Success Manager, US
Requirements
• Customer Success or comparable post-sale experience, managing a book of customers with measurable adoption and retention results. • Strong data fluency: you interpret usage and outcome data and tie it to what customers care about. • Confident with senior stakeholders and frontline staff alike. • Excellent written and verbal communication: concise, structured and customer-ready. • Experience in a startup or scale-up, and comfort with pace and change. • Experience in senior living, post-acute or long-term care, or with other healthcare providers. • Experience driving change management with frontline teams. • Familiarity with HubSpot, Notion, and modern Customer Success tools. • Radical ownership: when an outcome doesn't happen at one of your communities, you ask what you could have done differently. • Outcome-driven: you measure success by what changes for residents and staff, not by meetings held. • Product-curious: you know Teton deeply and use it to tell customers something new. • A direct, transparent communicator who escalates early and brings solutions with the problem. • Curious about AI, computer vision, and how new technology lands on the floor. • Fully remote, anywhere in the US. Up to 50% travel to client communities.
Benefits
• Competitive salary and participation in our warrant program. • Work with state-of-the-art technology in a pioneering field. • A vibrant, learning-focused work environment. • 401(k) plan, paid time off, and health insurance. • WHAT IT'S LIKE WORKING AT TETON • We're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged, it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning. • We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job, jump on board.
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