metaview - Engagement Manager, Scaled

• Experience in one of the following, or something similar: • 1. Scaled or Digital Customer Success: Where you've built or executed 1:many programs - email campaigns, webinars, customer communities, or automated customer journeys - across a high-volume book of accounts. • 2. Customer Marketing or Lifecycle Marketing in high-growth tech: Focused on segmentation, lifecycle communication, and driving measurable engagement and product activation across large customer bases. • 3. Customer Success, Account Management, or Consulting roles with a systems orientation: Where you've built repeatable playbooks, templates, and frameworks that work across diverse customer types, and have moved a book of accounts on retention and expansion metrics. • Proven ability to manage a high volume of accounts and know the difference between an account that needs a system and one that needs a human. • Systems thinker and process builder, naturally ask "how might we scale this?" and have built repeatable motions that work across diverse customer types. • Strong analytical and data-driven mindset; comfortable triaging a health-score dashboard and structuring your week from it. • Commercially sharp - comfortable owning renewal conversations directly, including pricing and objection handling, without needing to escalate. • Technical aptitude and genuine AI enthusiasm - actively experimenting with AI to do more with less, not using it as a novelty. • A strong writer, clear, concise, and able to make a product update feel worth reading. • Entrepreneurial, adaptable, and energised by experimentation - biased toward trying things quickly over designing the perfect system. • Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.