enode - Product Lead - Experience
Requirements
• Enode's infrastructure sits inside some of the most ambitious consumer energy products in Europe. The customer platform is how our customers and OEM partners manage, monitor and scale their integrations with us. Right now it's operational tooling. This role exists to turn it into a strategic layer that makes Enode indispensable. • You will define what the customer platform becomes: a proactive intelligence layer that helps our customers connect, optimise and scale their asset pools, and helps OEM partners understand how their hardware performs in real flexibility use cases. • We serve three sides of an ecosystem: the energy companies that integrate us, the consumers whose chargers, batteries and inverters run through Enode, and the OEMs who manufacture those assets. The platform needs to work for all three. You will hold that vision from first principles through to commercial outcome.
Responsibilities
• The platform vision and roadmap. Define the strategy, defend it under challenge, and frame it commercially around retention, expansion and cost to serve. • Time to value. Own onboarding as a product. Define what "activated" looks like at both layers: the customer's integration is live, and their end users are connecting and staying connected. The second layer is where B2B2C platforms quietly fail. You will fix that. • Self serve at scale. Ruthlessly prioritise automation and in-platform guidance to reduce cost to serve as the customer base grows. • Data as a product. Lead discovery and delivery of insights that help customers evaluate performance, spot churn risk, and make evidence-based decisions. Extend that intelligence to OEM partners. • Positioning and enablement. The messaging, launch craft and commercial enablement are yours. • KEY SUCCESS METRICS: • Time from sign-up to first live use case. • Activation at both layers. • Self serve resolution rate trending down as the base grows. • OEM partners deepening their integrations. • A clear line from your north-star metrics to retention, expansion and P&L. • THIS ROLE IS RIGHT FOR YOU IF: • You have significant B2B product experience on platform, developer tooling or B2B SaaS, ideally in a B2B2C structure where your direct customer and the end-user were different people. • You connect product metrics to commercial outcomes, and you've launched across Sales, Support and Customer Success in a way other teams have borrowed from. • You understand APIs, SDKs and data flows, and communicate fluently with engineers. You test-drive what you ship. • Your specs and frameworks become reference points for other PMs. You are direct about where the bar isn't high enough. • Bonus: energy tech, IoT or climate experience; experience shipping LLM-powered product capabilities; experience where documentation and onboarding were the growth channel.
Benefits
• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. • A mission-driven, fun and caring environment with high drive and ambition. • Competitive compensation, including a very attractive employee option program - you’re part of our journey. • Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. • Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. • Three annual off-sites to connect with the team in exciting & fun places. • Flexible, human-first culture. • Stipend for setting up your home office. • ----------------------------------------------------------------------------------------- • A FEW THINGS TO NOTE: • Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. • Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here https://enode.com/careers.
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