Shopmonkey - Strategic/Enterprise Customer Success Manager
Responsibilities
• Develop relationships with strategic customers, understand how their shops run, and what makes their business successful • Manage and check in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings • Using Data to Drive depth within your book of business, make strategic recommendations, and a cadence of QBRs • Become a trusted advisor and advocate for customers’ stakeholders and executives • Managing the payments/billing and administration side of your Book of Business • Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintaining NRR • Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness • Become the voice of the customer, and represent customer use cases internally • Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required • We are looking for people who: • Have 4+ years of experience in a Customer Success Or Customer Experience role within SaaS • Ability to project manage and execute tasks at an executive level • Team player willing to pick up and help others achieve shared goals • Ability to use Success and Revenue tooling (i.e., Salesforce, Tableau, etc) • Have a high EQ and demonstrable empathy. You are relentlessly customer-focused • Adapt while in an ever-growing team and customer base • Data-driven decision maker and results • Balance between thinking strategically with exceptional attention to detail and execution • Are self-directed, highly motivated to succeed, and maintain an “always learning” posture • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes • Automotive Industry Experience is a Plus • In the United States the range is typically an OTE of $125,000 to $135,000 + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. • 🏡 Fully Remote Work! • $20 phone/internet monthly reimbursements • Virtual activities and in-person meet-ups • Laptop and super rad swag provided • Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.
Benefits
• Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: • benefits below are mainly for U.S. based, full-time employees). • 💪🏼 Health & Wellness • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • ✈️ Time Off • ✈️ Time Off • 11 paid holidays • Flexible time off - take the time off you need! • 🥰 Giving Back • 🥰 Giving Back • Matching donations for approved charitable organizations • Group volunteer efforts • Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. • The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. • Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. • Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. • In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. • In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026! • Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026! • Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
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