Coursera - Global Customer Success Enablement Lead
Requirements
• Enablement & CS Experience: 5+ years of professional experience in sales enablement, customer success enablement, or a related field, alongside 4+ years of experience in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech industry knowledge. • Global Program Deployment: Experience designing, building, and deploying global enablement programs that apply to different global regions (including North America, Latam, and Europe).. • Global Program Deployment: • Metrics & Measurement Tracking: Passionate and experienced in assessing, monitoring, and measuring the impact of enablement programs. Understanding of sales/CS performance metrics and best measurement approaches to drive high Net Promoter Scores (NPS) and successful learning assessments. • Metrics & Measurement Tracking: • Executive Presence: Strong customer-facing skills and experience partnering with C-level executives and stakeholders across matrix organizations to influence leaders and execute strategy. • Executive Presence: • Execution & Prioritization: Proven record of driving innovative, creative concepts from strategy to execution with attention to detail. Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges. • Execution & Prioritization:
Responsibilities
• Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy. Engage directly with leaders to understand the nuances of selling and consulting across different global regions. • Enablement Strategy & Executive Consultation: • Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes. Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter. • Program Development & Modern Modalities: • Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders. Act as a trusted advisor to the extended global enablement team and business leadership to assess skills and target performance improvements. • Global Collaboration & Localization: • Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives. Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs. • Content Delivery & Coaching: • Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success. Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council. • Performance & Data-Driven Decision Making: • Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release. Liaise with cross-functional teams (including Marketing, Operations, HR, and Product) to ensure programs are relevant and timely. • Cross-Functional Collaboration & Sponsorship:
Benefits
• At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. • We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. • This role is available in the following US Pay Zones:US Zone 3: $138,800 - $173,500US Zone 4: $129,200 - $161,500 At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. • US-Z1: Bay Area • US-Z2: NYC and Seattle Metro • US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA • US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI • Application Window: • For more information about how Coursera collects and uses your personal information, please see our Global Applicant Privacy Notice. • To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.
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