Parloa - Sr Client Solutions Manager EMEA

• This isn't a role for someone who wants a task list to check off. Conversational AI is moving fast, and this position will evolve with it - expanding in scope, complexity, and influence as the category matures. You'll be a pivotal asset across sales, solution engineering, and professional services: the connective tissue that turns customer ambition into operational reality. The CSM who excels here isn't just closing engagements - they're shaping how enterprises think about and operate conversational AI for the long term. • Areas of ownership: • Services Pipeline & Revenue • Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles • Lead commercial conversations for all PS engagements - from initial scoping through commercial close • Maintain rigorous forecast hygiene; own your number and call it accurately • Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations • Scoping, Proposals & Contracting • Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements - across channels including voice, chat, and digital messaging • Translate discovery into compelling services proposals that quantify value: expected containment improvement, time-to-value, effort, and risk • Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution - covering phasing, milestones, RACI, and change control • Navigate complex enterprise legal and procurement processes with confidence - MSAs, DPAs, security reviews, and multi-stakeholder approval chains • Customer & Stakeholder Engagement • Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts - positioning Parloa as a long-term transformation partner, not a point solution vendor • Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs • Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology - protecting continuity and execution quality from Day 1 of the engagement • Own CSAT outcomes; proactively surface risks before they become escalations • Partner Ecosystem & Customer Outcomes • Engage Parloa's partner ecosystem as an extension of the delivery team - coordinating with SIs, technology partners, and resellers to ensure every engagement has the right capabilities behind it • Collaborate with the Partner Delivery Success team to continuously develop partner capabilities, share field learnings, and raise the bar for what great partner-led delivery looks like • Practice & Methodology Development • Develop deep command of Parloa's PRISM delivery methodology and contribute closed-loop feedback from the field to continuously refine it • Build repeatable assets: proposal templates, scope frameworks, pricing models, success stories, and enablement content that raise the bar for the whole PS practice • Contribute to Parloa's external point of view on enterprise AI adoption, conversational AI ROI, and CX transformation - through thought leadership, events, and customer-facing content • What Success Looks Like • A well-forecasted services pipeline that consistently converts alongside software - with services seen as a competitive differentiator, not an afterthought • Customers call you before they need you - because you've built the relationship and earned the trust • SOWs are watertight: clearly scoped, commercially clean, and delivered as promised • Every engagement closes with strong CSAT and a documented path to expansion - upsell, new use case, or geographic rollout