Client-facing Engineer
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Responsibilities
• Be accountable for Encord’s Client-facing function, working across a wide range of innovative verticals. • Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution. • Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active. • Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering. • Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries. Feed into product roadmap by raising themes across customer usage and possible areas to improve the product. • Build strong relationships with customers to resolve queries and manage expectations. This includes technical users and C-Level executives at target organisations. • Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes.
Benefits
• Competitive salary, commission and equity in a hyper growth business. • Strong in-person culture: most of our team is in the office 3+ days a week. • 25 days annual leave a year + public holidays. • Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more. • Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.