folio - Product Ops, Buy
Requirements
• Engineering or technical background (comfortable reading code, writing specs, understanding system constraints) • Experience with onboarding, implementation, or customer setup workflows at a B2B SaaS company • Familiarity with procurement, supply chain, or hospitality operations • Experience working with admin tools, internal tooling, or ops platforms • Experience at a Series A–B stage company • Working at Folio • We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners. • For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.
Responsibilities
• Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent. • Prioritize and scope product improvements. Cut through the noise of pain points and feature requests to define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path. • Partner with operations & engineering. Work closely with the team doing setups day-to-day to close the loop on what's working, what's breaking, and where customers and suppliers get stuck. • Build programmatic monitoring and tooling. Write code (or vibe code) to operationalize manual work: automate repetitive steps, build monitoring dashboards, and create tools that give the team visibility into setup health. • Design and improve internal processes. Build better playbooks, templates, and admin workflows that reduce manual effort, from supplier account setup sheets to bulk import flows. • Support some business development work to enable improvements in the customer experience. • What excites us • 3–6 years of experience in product operations, product management, technical operations, or a product-adjacent role at a high-growth startup or SaaS company. • You're a technically sharp, product-oriented operator: analytical, dynamic, and comfortable writing code. You can map a messy process, identify the highest-leverage fix, and drive it to completion, including building the tooling yourself. • You have strong user experience and onboarding intuition — you know how to simplify flows, reduce friction, and shorten time-to-value. • You're comfortable with systems and tooling: designing internal processes, building playbooks, and improving admin tools that support operational workflows. You are excellent at scoping and prioritization • You communicate clearly and can translate between operational teams ("this is broken") and engineering ("I’ve scoped a potential solution that could reduce the time this step takes by Y days"). • You love fast-paced environments; you're resourceful, proactive, and don't wait around for someone else to fix things.
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